Six people successfully completed the 80-hour Digital Works training program in May at The Stream, and are currently pursuing careers in the growing field of Telework. Entry level positions begin primarily handling in-bound calls like those generated by TV infomercials, and these jobs can be done from home with the proper internet connection or from The Stream for a monthly membership fee.
The class completed 20 different customer service modules through a series of video clips, lectures and class discussions.
“For newbies with no customer service experience, or as a refresher course for experienced service personnel, it was awesome. Customer satisfaction was the complete and total goal,” said graduate Dee DeHaan.
Other areas of study include typing, script reading, listening skills, resume writing and more. Graduate Tracie Wood said, “I like to learn things, and this program was good because it kept me thinking. There was more to it than I thought there would be, and I would encourage anybody even thinking about this to apply. There is something in it for everybody.”
Thanks to a grant from the Fremont Area Community Foundation, tuition for all Newaygo County residents is sponsored and no cost to applicants. The next class will begin in early August and the application is on-line. Just look for the red ‘Apply Today’ icon.