Katherine was referred to Digital Works – Gallipolis by the local Job and Family Services department. She was unemployed and in need of a flexible job that would still allow her to be a full time caregiver for her terminally ill husband. Katherine was transporting her husband to Columbus for treatment routinely – a trip of 130 miles one-way.
Katherine started the Digital Works program in September 2015. She already had strong computer skills and years of experience in customer service, but she was worried about speaking to customers by phone because of a speech impediment.
“I have a speech problem and I had to find ways to properly pronounce names and words while keeping the pace of the scripts,” said Katherine. “Sherri [facilitator] helped me tremendously. She gave me encouraging words, helped me know what to expect from the calls during onboarding, and gave me knowledge on how to improve my performance.”
By December, Katherine had graduated and was immediately hired by LiveOps.
“LiveOps is a job that fits with my lifestyle—allowing me to take care of my husband while still earning a living,” shared Katherine. “The flexible schedule works around his appointments with doctors, case managers, and treatments, while providing me with an income to support me and my teenage son in the future years when we no longer have my husband.“